Refund policy
At Korwell, we want you to feel confident when shopping with us.
If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include original tags and packaging where applicable
- Not show signs of washing, damage, or excessive wear
How to Request a Return
Before sending an item back, please contact us at:
Please provide:
- Your order number
- The item you would like to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide further return instructions.
Return Shipping
Unless an item is defective, damaged, or incorrectly shipped, return shipping costs are generally the responsibility of the customer.
We recommend using a shipping service with tracking when returning an item.
Refunds
Once your returned item has been received and inspected, we will notify you of the result.
If your return is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. Your bank or payment provider may require additional processing time.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and photos of the item so that we can review the issue and assist you.
Final Sale Items
Items clearly identified as Final Sale may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.